What items can actually be restored versus written off?
Hard goods — furniture, electronics, dishes, metal items — usually restore well with ultrasonic or chemical cleaning. Soft goods depend on the damage: smoke-damaged clothing often cleans successfully, but severe water damage with mold growth typically results in write-off. Documents and photos respond well to freeze-drying if treated within days. We provide a written restorability assessment for every item before work begins.
How does contents restoration billing work with Alberta insurance?
Contents claims fall under the "Personal Property" limit of most Alberta home insurance policies — typically 60–70% of dwelling coverage. We bill directly to your adjuster in most cases. Our inventory and item-by-item pricing matches the format major Alberta insurers (Intact, Aviva, TD, Co-operators, Wawanesa) expect for contents settlements.
Can you restore contents damaged by Alberta wildfire smoke?
Yes — wildfire smoke is our most common summer contents job during Alberta fire seasons. Wildfire smoke penetrates fabrics and soft goods differently from structure-fire soot, requiring longer ozone or hydroxyl treatment cycles. We restore upholstered furniture, clothing, curtains, and electronics affected by wildfire smoke infiltration even without direct fire damage.
How quickly do you need to start on water-damaged contents?
Speed matters most for documents, photos, and electronics. Freeze-drying is most effective within 48 hours. Electronics should be addressed before corrosion sets in — typically within a week. Furniture and hard goods have longer windows, but mold growth begins within 24–72 hours on wet porous materials. We respond to Edmonton contents emergencies 24/7.
What happens to my items during the restoration period?
Your belongings are held at our climate-controlled Edmonton contents facility — monitored for temperature and humidity, with full security and fire suppression. Most Alberta insurance policies cover the storage duration during structural restoration. You can visit the facility to retrieve specific items you need during the rebuild period.
Can you restore basement contents after a flood?
Yes, and Edmonton basement flooding is one of our frequent contents jobs — especially during spring melt and summer storms. The key factor is water category. Clean water (Category 1) allows most contents to be restored. Grey water (Category 2) allows hard goods only. Black water (Category 3 — sewage) means soft goods must be discarded for health reasons. Our IICRC-certified technicians assess water category on arrival.
How do I know if my electronics can be restored?
Water-damaged electronics can often be restored if the device was powered off when it got wet, or if we reach it before corrosion develops. Smoke-damaged electronics respond to specialized circuit board cleaning. We partner with electronics restoration specialists for high-value items — business servers, professional audio equipment, medical devices. Consumer electronics under $300 replacement value are usually written off by insurers rather than restored.
Do you handle antiques and artwork?
Yes — antiques, fine art, and heirloom pieces are handled by specialists trained in high-value item restoration. We document pre-existing condition with detailed photography, transport using archival-grade materials, and coordinate with certified art conservators for paintings, sculptures, and antique furniture when specialized work is required.
What's the difference between contents restoration and replacement?
Restoration returns your actual belongings to pre-loss condition. Replacement gives you money to buy new items. Most Alberta insurance policies default to replacement cost coverage, but restoration is often preferred for irreplaceable items, high-value furniture, and antiques where "like kind and quality" replacement isn't practical. We provide both options with written cost comparisons so you choose what makes sense item-by-item.
Can you work with commercial contents and business equipment?
Yes. Office furniture, file cabinets, servers, manufacturing equipment, retail inventory, and specialty commercial items are handled by our commercial contents division. We coordinate with Alberta business interruption insurance carriers and prioritize business-critical items for rapid return. Minimizing downtime is built into our commercial contents workflow.